Customer Service

This is where the experience in supporting customers in the strategic area and the professional competence in operational procurement are combined.

Our customer service has in-depth expertise in the execution of master data configurations, implementation and initiation of supplier rollout (ERP system connection, WebEDI, OCI shops), fault analysis with regard to catalog creation (supplier side), catalog use (buyer side) and test scenarios (in the DEMO/TEST system).

Receipt and prioritization of incoming customer inquiries, ticket creation and ticket monitoring up to and including the solution, and implementation of customer requests (e. g. provision of master data extracts, master data configurations, partial consulting and support for internal catalogs etc.).

Supplier support is fully covered by customer service.